#SMMW18: How to Build SuperFans That Speed Your Growth
Pat Flynn of Smart Passive Income gave a crazy good keynote presentation at Social Media Marketing World. His focus was to move your fans into the superfan status.
Tag: Customer Experience – CRM
May 2018 Reading List
I am a little behind the power curve getting this list posted, sorry. Right now, I am in a hotel in San Diego getting ready to attend the first day of… Read more »
You Can’t Make This Up: It Was the Trip From Hell
In February 2009, I needed to attend the National Boards in Washington, D.C. for the Civil Air Patrol. What should have been a straightforward trip turned out to be a… Read more »
#SMMW18: The One Metric You’re Not Watching That Is Killing Your Sales and Stealing Your Time: Cost Per Idea Implemented
Brad Martineau, Chief Baller of Sixth Division, gave a highly entertaining and informative presentation on honing in on the things that make you successful rather than chase ideas that are… Read more »
Book Review: Hug Your Haters: How to Embrace Complaints and Keep Your Customers
A couple of years ago, I sat down with a number of business owners and showed them all the different sites I knew about where customers could leave comments. It… Read more »